The procedure or treatment will be performed by the certified physician of your choice, with the support of his medical team (assistants, anesthesiologists, etc.). You can browse through the physician resumes in the Medical Staff section. We can help you select the best physician for your sugery.
Being established in 1934, CHRISTUS MUGUERZA® Alta Especialidad is the most renowned hospital in the northern part of Mexico. Since 2001, it has been part of CHRISTUS Health, a Dallas based hospital group with more than 70 facilities in Texas, Louisiana, Arkansas, Utah, Georgia, Missouri and New Mexico. CHRISTUS MUGUERZA® Group currently owns 6 hospitals in Mexico, aiming to have more than 20 by 2016.
Certifications and Awards
Joint Commission International Accreditation, Gold Seal of Approval
College of American Pathologists certified and recertified Laboratory
Best Place to Work 2006 Award by Best Place to Work Institute
ESR Award, Corporate Social Responsibility
Consejo de Salubridad General, for hospital certification
Distintivo H, for food preparation processes
Will the doctors, nurses, and staff speak English? Will my medical records be in English?
CHRISTUS MUGUERZA® is committed to making the patients and their families feel right at home.
All physicians in our team speak English, most of them are US trained.
We have assigned English-speaking staff and nurses to take care of you. Our Nurse Coordinator for International Patients will be closely in contact with you to make sure your stay is comfortable.
We have French, Italian and German translators in case they are needed
All admissions documentation, medical notes and discharge summaries, interpretation of studies and other post-op documentation will be provided to you in English.
Through the Mexican Health Board (Consejo de Salubridad), the government certifies health institutions as hospital facilities. This is the case for all CHRISTUS MUGUERZA® hospitals.
Before your arrival:
Our Patient Coordinator will be in touch with you to guide you through all the process of coming to CHRISTUS MUGUERZA®. They will be able to help by:
Providing you information about your procedure, quotes, the doctors, the hospital, the city, lodging, etc.
Setting up conference calls with physicians and guiding you through the acceptance process
Suggesting flight schedules and travel arrangements
Making hotel reservations and setting up local transportation
Pick up and transfer from and to airport
During your stay:
Our Nurse Coordinator will meet you at the hospital and will make sure that the care you receive is optimal and that all your needs are met. She will also be in touch with your family to inform them about your condition. She will also help coordinate your discharge process and make sure you take with you all studies, notes and instructions before you leave the hospital.
The Concierge Services Area inside the hospital will be available at any time to help you with any questions, requests or complaints you may have.
After your treatment:
Both the Patient and Nurse Coordinator will be checking on you during your recovery at the hotel, and coordinate post-op consultations and travel home.
Our Medical Coordinator will be getting in touch with your Primary Care Physician at home to give an update on your condition and recommended post-op care.
Pricing and Fees:
Other fees that are not included in the quote we provide are:
Extraordinary or emergency medical charges
Meals for the patient outside hospital stay
Meals for companion
Transportation for non-medical trips (transportation from and to the airport is included in the quote)
There are 3 easy steps you need to follow:
Contact our Medical Travel Office to inquire about a procedure or request it through the Medical Travel System.
You will be provided with the following documents, make sure to fill them out and send/upload them:
Once we receive your information, it will be reviewed by our Medical Coordinator and Physician to evaluate your case. Based in this information, the Patient Coordinator will be sending you a personalized quote in no more than 48 hours.
Yes, you can have your procedure done with the implant of your preference, if the physician agrees. If this is the case, you will be quoted accordingly.
The change in fee will depend on the price of the implant and/or availability (some special implants have to be brought directly from US vendors).
The additional costs you would pay for bringing a companion might come from:
Type of implants / prostheses used
Room upgrades (3 categories: Standard Private Room, Jr. Suite and Suite)
You can contact our Medical Travel office, and we will let you know if there are agreements or contracts between your insurance company and CHRISTUS MUGUERZA® and how to proceed.
It depends on your insurance provider. We encourage you to get in touch with a representative to find out and answer your questions.
For insurance providers that have agreement with CHRISTUS MUGUERZA®, they send us an acceptance letter informing that they will be responsible of your account and which services are not covered. If this is the case, you will only pay for services not covered (eg. long distance calls from the hospital, companion meals).
For other insurance providers not currently in contract with CHRISTUS MUGUERZA®, patients usually pay their treatment directly and seek reimbursement from their company afterwards. If this is the case, we will gladly provide you and your provider with any documentation needed.
For a surgical procedure, you first need approval for surgery from our Medical Coordinator and Specialist who reviewed your case and studies. Once approved, the Patient Coordinator will start working with you on travel arrangements.
For consultation and check up, we just need you to send us your Medical Questionnaire and Contact Information formats filled out, to start making travel arrangements.
For surgical procedures, patients should have been examined by their home physician or specialist and diagnosed with a medical condition according to the diagnostic tests performed. These studies and your physician’s recommendation are the ones we will use to see if you are a candidate for surgery and provide you with an estimate of the cost.
In case you haven’t had a formal diagnosis or diagnostic tests available, we encourage you to come for initial examination at our facilities, or have consultation with a physician back home.
For other procedures such as Check Ups or cosmetic surgery a diagnostic will not be necessary, we just need you to send us your completed medical questionnaire.
Yes, we need to review your medical information to determine the best treatment for you and if you are a suitable candidate for it. The Medical Questionnaire format and the diagnostic tests you provide will help our medical coordinator and specialists to evaluate your case and give you a customized recommendation and quote.
We have several channels through which patients send us their medical records.
Medical Travel Application: Suggested method. Through this internet website you can create an account (like Yahoo! Mail or Gmail account), and be able to request procedures and upload files (eg. studies, xrays, photos) in a secure (encrypted), private way. The information you share will be seen only by our medical coordinator and the specialist selected.
Email: By writing to firstname.lastname@example.org
Fax: From US or Canada, dialing 011 52 818 155 5151
Postal mail: Address: Carretera Nacional 6501 Col. La Estanzuela,
Monterrey N.L. Mexico. CP 64988
Yes, we will make sure to give you all studies and post op documentation papers in English before you leave; also, if you don’t have a Medical Travel Application account already, we will create one for and upload your studies there so you can have access to them online.
You will have access to your records through your Medical Travel Application internet account and in paper when you leave the hospital. If you wish us to send your records to your doctor, let us know and we will fax them or send them by email.
Our Patient Coordinator will be in touch with you to guide you though all the process of coming to CHRISTUS MUGUERZA®. They will be able to help by:
Yes, the Patient Coordinator will help your companions by suggesting hotels and making reservations, suggesting flights and arranging local transportation.
Yes, the Patient Coordinator will be picking you personally at the airport and will arrange all transportation for your medical care.
Your stay in the city will depend in two factors: the type of procedure you’re having and your recovery period. Along with the quote we provide you with the average length of stay of patients at the hospital and recovering at the hotel.
Before and after your treatment you will be staying at the hotel of your choice for recovery. We have a list of preferred hotels that are well trained in taking care of our patients. They are all international 4 to 5 star hotel chains with excellent facilities that range from $80-140 USD.
During your stay at the hospital, you will be having a large private room with cable TV, free wireless internet access, and a couch/sofa for your companion to stay overnight. There are room upgrades that mean bigger rooms and furniture (Jr. Suites) and others with additional rooms that have TV, fridge and kitchenette for your family or companions (Suites).
There are several methods of payment.
If you don’t have insurance:
If you have an insurance provider:
No, only for the services you used (eg. consultation, preop tests, etc.). If you made a prepayment, we will reimburse the corresponding part.
We encourage you to look carefully at your policy, each one has different levels of coverage and services included.
No medical, dental or cosmetic procedures are ever risk free. There is always a very slim change of something going wrong, not because of the hospital or doctors but because the patient’s own medical condition. At CHRISTUS MUGUERZA® we try to minimize these cases as much as we can by pre-approving the patient as a candidate for surgery. You can rest assured that we have the processes, the cutting edge technology and excellent medical and nursing staff required to act in a timely and compassionate manner to provide you with the best care you can get.
Our High Specialty hospital in Monterrey is a third level hospital that can take care of any major complication that might arise, hence, there are usually no transfer of patients to other institutions for all conditions can be treated there.
In case evacuation or transfer of a patient would be needed we can help arrange air medical transportation. For ground transportation, CHRISTUS MUGUERZA® has its own high tech ambulance company named “7-24” that serves our membership and other individual patients.
The quotes we provide consider that you will have an average episode of care, meaning no major complications or unexpected situations. We expect uninsured patients to settle charges for any major medical situation that could arise from their condition, additional recovery days or special treatments.
One of the formats we request patients to fill out during their acceptance process is the Contact Information, which includes the contact information of the patient’s Primary Care Physician or specialist dealing with their case.
We use this information to:
Send the doctor their patient’s medical record, studies and post op instructions, once discharged and previous written authorization.
Program a conference call between your home doctor and the physician who treated you at CHRISTUS MUGUERZA®, so they can discuss your medical course and follow up indications.
Yes. After your procedure, we schedule a conference call between your home doctor and the physician who treated you at CHRISTUS MUGUERZA®, so they can discuss your medical course and follow up indications.
Our Patient Coordinator will help you make any travel adjustments you may need such as flight rescheduling, hotel reservations, etc. You will only pay rescheduling fees to the airline and hotel if there are any.